Choosing the right help desk software is very important for any company that really wants to provide the best customer support. Once you have used the right solution, it not only results in reduced response times and solutions, but also increases customer satisfaction levels and customer retention. Choose the right desktop for your company to maximize your profits and lower your IT costs.


Here I have listed some great desktop softwares (not directly in any order).


ManageEngine ServiceDesk Plus:



ManageEngine ServiceDesk Plus is web-based, easy to use HelpDesk software with Asset management features that include contract management, software license management, network asset management, purchasing, active index and LDAP integration and management information functionality. ServiceDesk Plus is a customizable, easy-to-use help desktop software with the best ITIL practices. It also provides Hosted, SaaS software with Asset Management Suite, ManageEngine ServiceDesk Plus On-demand.


Zendesk:



Zendesk is a web-based help desktop software with a support ticket system and a self-help customer support forum. Combining the fields of Importance, Type (Question, Incident, Problem, Activity), and Status (New, Open, Pending, Resolved), and Age, ZenDesk creates a school that places that ticket in order.


Sysaid:



SysAid is a web-based IT software suite. Customize your help desk processes, hardware configuration, asset monitoring, software licenses, tasks, projects and much more. By automatically scanning and scanning your network, SysAid provides you with the necessary information about each machine and allows you to control each one remotely.


H2Desk:

H2desk is a powerful way to provide online support to your customers. From small businesses to large companies, the help desk will facilitate your online communication with your customers - your business will save you time and money. Create, manage, and ignore employees, departments, and unlimited tickets.


Web Help Desk:



Web Help Desk is a web-based help desk software that empowers IT help desk specialists with email-to-ticket conversion, email notifications of trouble tickets, time tracking, self-help information base, LDAP & Active Directory integration , many more. .


Help star:

Helpstar Desktop help-based software that focuses on tracking PC settings and assets, managing help desk work orders, and generating reports and queries.


Spices:

Spiceworks is a help desk software that lets you manage user tickets, organize your work, and assign tasks to your help desk team. Get tickets via the web or email, hand out tickets to your entire IT team, create tickets while browsing network assets and track tickets by user, property, deadline and more.


Helpdesk Pilot:



HelpDesk Pilot is web-based, php & mysql driven support / troubleshooter solution. Turn customer emails into tickets with each email id as a department. Add support members (staff) to the department. Each ticket (issue) is compiled with answers and each activity is tracked.


Numara Track-IT:

Numra Track-It is a comprehensive IT help desktop software and asset management solution that allows you to successfully deploy advanced industry processes, including ITIL. Helps you manage all aspects of the help desk and asset management tasks.